Monster Web Design ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
Who We Are
Monster Web Design provides website design and management services for tradespeople and small businesses. Our registered address is 7 Wesley Drive, Newcastle-upon-Tyne, NE12 9UP. You can contact us at sales@monsterwebdesign.co.uk or on 0191 468 3286.
Information We Collect
When you submit our enquiry or sign-up form, we collect:
- Your name
- Your trade or business type
- Your phone number
- Your email address
- Your business area or town
- Any additional details you choose to provide
When you set up a subscription, payment is handled securely by GoCardless. We do not see or store your full bank details — these are processed directly by GoCardless under their own privacy policy.
How We Use Your Information
We use the information you provide to:
- Contact you about your enquiry or website
- Build and manage your website
- Set up and manage your subscription payment
- Provide customer support and updates
We will never sell your data to third parties.
Legal Basis for Processing
We process your data on the basis of contract (to provide the service you've requested) and legitimate interest (to respond to enquiries and run our business). Where required, we rely on your consent, which you can withdraw at any time.
How We Store Your Data
Your enquiry details are sent to our business email and stored securely. Payment information is held by GoCardless. We keep your data only for as long as necessary to provide our services and meet legal obligations.
Third Parties
We use the following trusted third parties to deliver our service:
- GoCardless — for secure Direct Debit payment processing
- Our web hosting provider — to host your website and our own
Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we use your data
- Request a copy of your data in a portable format
To exercise any of these rights, email us at sales@monsterwebdesign.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO).
Cookies
Our website uses minimal cookies necessary for the site to function. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and request your consent where required.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us at sales@monsterwebdesign.co.uk or call 0191 468 3286.